Strut The Pup is accredited by the Better Business Bureau® (BBB), and after a stringent verification process by the BBB, has a rating of A+, the highest rating possible!
The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.
To be accredited by BBB, a business or organization affirms that it meets and will abide by the following standards:
1. Build Trust
Establish and maintain a positive track record in the marketplace
2. Advertise Honestly
Adhere to established standards of advertising and selling
3. Tell the Truth
Honestly represent products and services, including clear and adequate disclosures of all material terms
4. Be Transparent
Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy
5. Honor Promises
Abide by all written agreements and verbal representations
6. Be Responsive
Address marketplace disputes quickly, professionally, and in good faith
7. Safeguard Privacy
Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information
8. Embody Integrity
Approach all business dealings, marketplace transactions and commitments with integrity