Strut The Pup is proud to have been accredited earlier this week by the Better Business Bureau® (BBB).
And after a stringent verification process, has been rated A+, the highest rating possible!
This is both an honor and a privilege. Moreover, it is a testament to the quality, responsibility, and hard work by our employees every day, for our customers and their pets.
A by-invitation-only organization, the BBB checks and verifies that a business meets the BBB Standards for Trust: eight principles that summarize important elements of creating and maintaining trust in business.
Strut The Pup has always lived and operated by very high and stringent levels of quality, integrity, honesty, dignity, and responsibility. It is very humbling to have a nationally established, and un-biased 3rd party like the BBB, verify and indeed accredit us for doing so.
1. Build Trust
Establish and maintain a positive track record in the marketplace.
2. Advertise Honestly
Adhere to established standards of advertising and selling.
3. Tell the Truth
Honestly represent products and services, including clear and adequate disclosures of all material terms.
4. Be Transparent
Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.
5. Honor Promises
Abide by all written agreements and verbal representations.
6. Be Responsive
Address marketplace disputes quickly, professionally, and in good faith.
7. Safeguard Privacy
Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.
8. Embody Integrity
Approach all business dealings, marketplace transactions and commitments with integrity.